“When I was asked to attend the general manager’s meeting the first time, I was happy to attend because I thought I could say that there Were no problems in my department. And I said so when it was my Turn to report. Then, this General Manager from Toyota looked straight into my eyes and said, ‘Steve, when you say you do not have a problem, that is the problem.’”
At this moment, I realized that in order to succeed in this business, I have to change my way of thinking totally.
From JIT Kakumei no Shogeki by Kiyoshi Suzaki, p. 14.
“Having no problems is the biggest problem of all.”
“Kaizen opportunity in disguise.”